Scheduling, Visit Times, & Weekends To request to schedule pet care service, the Client can do one of the following:Cancellations For mid-day walking or visit service, DGW requires a 12 hour notice if the Client wishes to cancel a service. Otherwise, total payment is due for the service and time originally agreed upon. Service Prices, Additional Fees, & Associated Payment Rules DGW posts the prices and any additional fees or associated payment rules for the pet care services it provides on the DGW website (www.dog-gone-walking-pets.com). The Client agrees to all the prices, fees, and payment rules posted on the most current version of the price list on the DGW website at the time of service. DGW reserves the right to modify the prices, fees, and payment rules at any time, with or without the Client's consent.Payment Options The following methods of payment are acceptable:Payment Due Dates & Late Payment Fee There is a fee for all late invoice payments that are at least 10 days past due. This late payment fee is 10% of the total invoice amount. Refunds and Credits The Client agrees that all payments made to DGW are final. The only exception where refunds are issued by DGW are during the following circumstances: 1) the Client's pet passes away and pet care service is no longer needed; 2) for non-Monthly Flat Rate paying customers, when Federal Offices are Closed for the day due too inclement Weather.IReturned Check Charge There is a $35 fee for each occurrence of a returned check, regardless of the reason.Fee Waiver DGW reserves the right to waive or reduce any payment or fee, or extend payment due dates, within this agreement.Keys DGW will obtain two house keys during the initial key exchange, both of which will be given a unique ID number as to not identify the Client and its pet's personal identifiers. One key will be kept in the primary walker/sitter's possession, and the second key will be retained in the DGW office for emergency use only. Inclement Weather In instances when the United States Office of Personnel Management (OPM) declares an Operating Status of “Federal Offices are Closed” for the Washington, DC area, DGW will not perform services on that day to ensure the safety of DGW employees. DGW will reimburse/credit any money to non-Monthly Flat Rate customers that already paid for a previously scheduled service that was not performed due to Federal Offices being Closed.Holiday Service, Fee, & Holiday Cancellations Due to holidays being peak service times for pet care providers, DGW requests that the Client provides at least 3 days' notice if holiday service is needed, and is offered in A first come first serve basis. A $25 holiday fee will be charged, in addition to the regularly scheduled payment, for any service performed by DGW on a holiday. The following are considered holidays:Early Returns For overnight and pet sitting services, due to careful planning and scheduling to service not only the Client, but other customers, DGW does not issue refunds or credits in instances when the Client returns home early from the scheduled end date of the service being provided. Once overnight or pet sitting service begins, the total payment is due for the original dates scheduled.Extended Absence If you will be out of your home for more then 2 consecutive days DGW will require 1 of the 2 following options In terms of dog care. Please specify which you would like at the time of schedule request. Animal Behavior Animal behavior can be unpredictable. DGW does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the Client's pet when they are not in our physical care. Pet & House Clean-up DGW will properly dispose of pet waste and do its best to clean up any accidents the Client's pet may have. DGW is not responsible for carpet, flooring, and/or furniture stains created by the Client's pet within the Client's home.Medications & Vaccinations DGW will attempt to administer medications, if necessary, as directed but cannot be held responsible for complications that arise as a result. Excessively shy cats with medical problems can be a serious risk. If the Client has such an animal, please thoroughly discuss this issue with DGW.Contagious Illness Under no circumstance will DGW service any pet that has any form of contagious illness. This is for the safety of DGW's other customers. DGW requires that all pets have the necessary vaccinations and immunizations before service begins and are kept up to date, in addition to the Client not requesting services at any time when its pet has a contagious illness. If a DGW pet sitter, other persons, or third party pets are bitten or exposed to any disease, illness, or ailment received from the Client's pet which has not been properly or currently vaccinated or rid of a contagious illness, the Client will be responsible for all costs and damages that may incur.Unforseen Purchases The Client agrees to reimburse DGW for any unforeseen purchases incurred that are necessary in contributing to the well-being of the Client's pet while the Client is absent. Such items include, but not limited to, pet food, litter, cleaning supplies, leashes, collars, medicine, etc. In addition, the Client understands an additional trip fee will also be charged to the Client for each instance unforeseen purchases must be bought by DGW.Fences DGW does not accept responsibility or liability for any Client's pets that escape, are injured, or become lost, fatal, or otherwise, when pets are left out or given access to a fenced in area, or if the Client instructs DGW to leave the pet in a fenced in area. This includes electronic, wood, metal or any other fence types.Care for Other Pets DGW reserves the right to care for other pets at the same time DGW is caring for the Client's pet.Third Party Pet Care Providers DGW, at its discretion, reserves the right to terminate pet care services with the Client if the Client has a third party pet care service provider.Stray Animals DGW will not permit the Client's pets to interact with stray animals. If stray animals approach, DGW will do its best to keep interaction at a minimum and move away from them.Household Emergencies Client will provide the name and number of a trusted emergency maintenance provider, person, or landlord that can be relied upon to attend to any household emergencies that may arise during the Client's absence. This includes, but not limited to, leaking pipes, malfunctioning water heaters, heating and air units, gas leaks, etc.Updates The Client agrees to provide DGW with any changes regarding the Client's pet's care and well being, as well as the Client's pertinent information, so DGW may continue to provide the proper care for the Client's pet.Privacy All of the Client's information will be kept private and confidential. We do recommend that the Client inform a trusted neighbor that DGW will be caring for the Client's pets in the Client's absence.Parking and towing zones If you live in a area that requires a parking pass you can choose 1 of 2 optionsApartment building entry If the client is unable to provide the walker With a FOB to entry the building and they will be required to call to be let in, this time will be included in your walk time. If DGW feels there is not an adequate amount of time to walk the dog you may be required to go to the next allotted walk time. Extreme temperatures For the safety of all involved we will only take dogs out long enough to do their business on days when their is an advisory for extreme heat or extreme cold. The walker will stay the entire time with them inside. By creating your account you confirm that you accept these policies. 
